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HERBCo | Monterey Bay Spice Co

Bulk Herbs & Spices

FAQs: Shipping and Tracking

@HERBCo.com

shipping and tracking

How much do you charge for shipping?
Our shipping rates depend on the carrier used, the destination zip code and the total weight of your shipment. One easy way to get an estimate is to use our online shopping cart. Add the items you want, checkout, select the shipping method and you will then see the shipping rate. This can be done without actually placing the order.

Please visit Shipping Options in the Shipping Information area of this Customer Service section for more information.

How long will it take to get my order?
We ship all orders within 48 hours. After we ship the order it can take one to seven business days to reach your location. Priority mail shipments generally take 2-3 days. Ups shipments take 1-7 days. Please refer to our shipping policy page for more detailed information.

Please visit Shipping Time in Transit in the Shipping Information area of this Customer Service section for more information.

How can I track my order once it has shipped?
You can login to your online account at www.herbco.com to look up your order and UPS tracking number. If you have not created an account with us you will not be able to look this up. You will also receive a shipment notification with tracking number by email, but ONLY if you provided an email when you placed the order. If you do not create an online account and you do not provide an email address you will not be able to get any tracking information at all. Tracking numbers are available for UPS shipments only.

Please visit Tracking in the Shipping Information area of this Customer Service section for more information.

MY USPS tracking number says there has been no activity or that the package has not been picked up.
The tracking system that USPS offers is often horrible and misleading. They often will not update tracking information until after the package has been delivered essentially rendering the tracking system as useless. If tracking is important to you we suggest that you use a UPS shipping method.

Please visit Tracking in the Shipping Information area of this Customer Service section for more information.

Do you offer a drop shipping program?
Unfortunately we do not offer drop shipping.

What if one of my items is out-of-stock?
Though we make every attempt to keep our website current, occasionally a popular item will sell out before we can update our pages. If you have placed an order and an item is out-of-stock, we will call you to inform you that we will be unable to ship that item. We will then request that you make a new order for the out-of-stock item when it returns to inventory. Since the item will be shipped to separately from your original order, we ask you to please be aware that each shipment will incur separate shipping costs as are applicable to the volume of product being sent.

Please visit General Overview in the Shipping Information area of this Customer Service section for more information.



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