Cut and sift means that the material has been chopped up and the very small particles are sifted out. The end result is a product that is approximately ¼” to ½” inch in size with little to no powder.

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Why should I create an online account with Monterey Bay Spice Company?
If you create an account you will be able to look up all of your past orders. You will also be able to look up your tracking numbers to track your most recent shipment. If you do not create an online account you will not be able to track your package. Additionally if you provide an email address you will receive a shipment email notification the day your order ships. The next time you return to place a new order you will not have to re-enter all of your information.

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How much do you charge for shipping?
Our shipping rates depend on the carrier used, the destination zip code and the total weight of your shipment. One easy way to get an estimate is to use our online shopping cart. Add the items you want, checkout, select the shipping method and you will then see the shipping rate. This can be done without actually placing the order. Or, see these instructions.

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How long will it take to get my order?
We ship all orders within 48 hours. After we ship the order it can take one to seven business days to reach your location. Priority mail shipments generally take 2-3 days. Ups shipments take 1-7 days. Please refer to our shipping policy page for more detailed information.

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How can I track my order once it has shipped?
You can login to your online account at www.herbco.com to look up your order and UPS tracking number. If you have not created an account with us you will not be able to look this up. You will also receive a shipment notification with tracking number by email, but ONLY if you provided an email when you placed the order. If you do not create an online account and you do not provide an email address you will not be able to get any tracking information at all. Tracking numbers are available for UPS shipments only. Watch this short video on how to track your shipment: Tracking your shipment

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How should I store my herbs and spices?
A cool, dry, dark place is the best way to store herbs, spices and teas. A well sealed glass jar in your kitchen cabinet will work fine.

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What payment methods do you accept?
Payments can be made by visa, mastercard, or discover.

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How do you pack your herbs and spices?
Most herbs, spices and teas are packed in a 3 mil sealed clear bag. Some herbs are so voluminous that they require a large bag with a twist tie. Most of our teas are packed in a 3 mil foil bag that is sealed. The foil bag has a ziplock for easy resealing. For all herbs that are not powders we use a clear bag that is not resealable. To learn more about our packaging you can watch this video: Monterey Bay Packaging.

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How are your Essential oils and Fragrance Oils Packed?
One ounce essential oil bottle are cobalt (blue) with a black phenolic tamper evident cap. One ounce fragrance oils are amber with a black phenolic tamper evident cap. A 16 ounce amber bottle is used for our 16 ounce sizes of both essential oils and fragrance oils. Find out more about our essential oil bottles in this video: Monterey Bay Packaging

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Do you offer bulk pricing?
We do offer significant price breaks on 100 pounds or more of a single item. Our bulk prices exclude all free shipping programs. Please call for quotes. For other price breaks see this link: DISCOUNTS

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Do you offer information on how to take herbs?
We do not give this kind of information out. Herbs can be very powerful and we always suggest that you consult with a professional. Please see Herbal Safety Guidelines. Or as an alternative you might be able find your answer on the forum: Herbal Health Forum

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What is your privacy policy?
We absolutely do not sell any information to anyone. For a more detailed explanation please see our Privacy Page.

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Why has my credit card been charged so many times?
This is usually a result of what is called an "AVS Mismatch". AVS is the Address Verification System used by most online credit card processing systems. When an AVS mismatch occurs (a mismatch between the customer billing address on the order and the billing address on file in the AVS system) the customer's transaction will be declined. This decline will result in a hold on the funds which will actually look like a charge. It is not a charge and this will be removed by the banks within 48 hours. We often receive requests to call the bank to ask that this be removed immediately. Unfortunately there is nothing we can do. This problem can be avoided by making sure that your billing address is exactly as it is on your credit card statement.

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I forgot to add something to my order, can I change it?
Unfortunately we are unable to change an order after it has been completed. When you hit the submit button your credit card is billed at that time. Adding or changing your order in any way will result in a different order total. This will require us to refund the original charge and re-bill the credit card resulting in extra fees that visa and mastercard charge. Also as soon as your order is placed it is submitted directly to our fulfillment center for packing and shipping. Please make sure before you complete your order it is exactly as you want it. Thank you.

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Do you offer a drop shipping program?
Unfortunately we do not offer drop shipping.

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MY USPS tracking number says there has been no activity or that the package has not been picked up
The tracking system that USPS offers is horrible and misleading. They often will not update tracking information until after the package has been delivered essentially rendering the tracking system as useless. If tracking is important to you we suggest that you use a UPS shipping method. If you want to find out more about how discouraging the USPS tracking system is you can read what others say on this link: USPS Tracking

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